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At HELDDA, we aim to deliver your order safely and within the timeframe shown when you purchase.
Orders are normally prepared within 1–3 business days, Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a confirmation email with tracking information.
The following estimates apply after dispatch, in addition to processing time:
| Destination | Estimated delivery |
|---|---|
| United Kingdom | 7–13 business days |
| United States | 7–14 business days |
| Canada | 7–14 business days |
| Australia | 7–13 business days |
| Europe | 8–15 business days |
| Rest of the world | 8–15 business days |
Any delivery timeframe specifically agreed at checkout takes precedence.
Shipping charges, including any available free-delivery offers, are displayed at checkout before you pay.
Tracking information may take 24–72 hours after dispatch to update.
If your tracking does not update or your parcel appears delayed, contact support@heldda.com with your order number.
Customs checks, public holidays, severe weather or transport disruptions can sometimes affect delivery.
If your order is delayed beyond the agreed timeframe, please contact us. We will investigate and explain the available options, including any cancellation or refund rights that apply.
These circumstances do not automatically remove our responsibility for your order or limit your statutory rights.
Please check your delivery address carefully before completing your order.
If you notice an error, email support@heldda.com immediately. We will try to update the address, but changes may not be possible once your parcel has been dispatched.
If a parcel is returned because of an incorrect address, we will contact you to discuss the next steps and any applicable redelivery costs before proceeding.
If your parcel is missing, arrives damaged or is marked as delivered but you have not received it, contact support@heldda.com promptly.
We will investigate with the carrier and arrange an appropriate resolution. You will not be required to resolve the matter with the carrier yourself.
For UK consumer orders, we remain responsible for the goods until you, or someone you nominate, physically receives them, unless you independently appoint a carrier we have not offered.
Orders may be dispatched from overseas fulfilment partners. Our business address is not necessarily the dispatch location.
Any applicable import charges payable by you will be disclosed before purchase or, where they cannot reasonably be calculated in advance, we will explain that they may apply.
For delivery enquiries, please include your order number when contacting:
HELDDA Customer Support
support@heldda.com
We aim to respond within 1–2 business days, Monday to Friday.