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Shipping Policy
Last Updated: July 2026
At HELDDA, we're committed to delivering your order as quickly and safely as possible.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order has been shipped, you'll receive a confirmation email with a tracking number.
Please note that processing times may be slightly longer during holidays, major sales, or periods of high order volume.
Estimated Delivery Times
Estimated delivery times after shipment:
| Region | Estimated Delivery |
|---|---|
| 🇺🇸 United States | 7–13 business days |
| 🇬🇧 United Kingdom | 7–14 business days |
| 🇨🇦 Canada | 7–14 business days |
| 🇦🇺 Australia | 7–14 business days |
| 🇪🇺 Europe | 8–15 business days |
| Rest of the World | 8–15 business days |
Please note that these are estimated delivery times and are not guaranteed.
Order Tracking
Once your order has shipped, you'll receive a tracking number via email.
Tracking information may take 24–72 hours to become active after shipment.
Shipping Delays
Occasionally, deliveries may be delayed due to circumstances beyond our control, including:
Customs inspections
Severe weather
Carrier delays
Public holidays
High shipping volumes
Other unforeseen events
We appreciate your patience should any delays occur.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
HELDDA is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.
Lost Packages
If your tracking has not been updated for an extended period or you believe your package has been lost, please contact our support team.
We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your local authorities.
These charges are determined by your country's customs regulations and are the responsibility of the customer unless otherwise stated at checkout.
Contact Us
If you have any questions about your shipment or need assistance with your order, please contact us:
HELDDA Customer Support