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At HELDDA, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
60-Day Satisfaction Guarantee
You may request a return within 60 days of receiving your order.
To be eligible for a refund, items must be:
In their original condition
Unused or with minimal signs of use
Returned with all original accessories (if applicable)
Please contact our support team before returning any item.
Email: support@heldda.com
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include:
Your order number
A brief description of the issue
Photos or a short video showing the problem
We'll gladly provide a replacement or a full refund at no additional cost.
Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has been shipped, it cannot be canceled. However, you may request a return once your order has been delivered.
Return Shipping
If you're returning an item because you changed your mind, the customer is responsible for return shipping costs.
If the return is due to our error (wrong item, damaged, or defective product), HELDDA will cover all return shipping costs.
Refund Processing
Once your return has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Non-Refundable Items
We cannot accept returns for:
Gift cards
Items intentionally damaged or misused
Products returned outside the 60-day return window
Exchanges
If you'd like a different color or need a replacement, please contact us. We'll be happy to help arrange an exchange, subject to product availability.
Need Help?
If you have any questions regarding your order, returns, or refunds, please contact us:
HELDDA Customer Support
📧 support@heldda.com