Questions? We’ve Got You Covered

Once your order has shipped, you’ll receive a confirmation email containing your personal tracking link.

Please allow 1–3 business days for the first tracking update to appear while the carrier processes your package.

If your tracking has not updated for more than 5 business days, contact us at support@heldda.com and our team will look into it for you.

Orders are processed within 1–3 business days, Monday through Friday. Orders placed on weekends or federal holidays will be processed on the next business day.

Once shipped, delivery within the United States typically takes 7–13 business days, depending on your location.

Yes. We ship to the United States, Canada, the United Kingdom, Europe, Australia, New Zealand, and selected international destinations.

International orders may display fewer tracking updates while passing through customs or international transit. This is normal and does not mean your package is lost.

Contact us as soon as possible at support@heldda.com with your order number and the changes you would like to make.

Before your order enters fulfillment, we may be able to update:

• The color or style
  
• The shipping address
  
• The items in your order
  

Once your order has been processed or handed to the carrier, we can no longer guarantee any changes.

Please include all the necessary details in your first message so we can assist you faster.

You have 12 hours after placing your order to request a cancellation.

Contact us immediately at support@heldda.com and include your order number.

Cancellation is not guaranteed if your order has already entered processing. If your order has shipped, you may request a return within 30 days of delivery, provided it meets our return conditions.

Change-of-mind returns are accepted within 30 days of delivery.

Return conditions:

• The item must be unused and undamaged.
  
• The item must be free from marks, stains, and signs of wear.
  
• The item should be returned in its original packaging.
  
• Return shipping costs are the customer’s responsibility.
  
• Original shipping fees are non-refundable.
  

To start a return, email support@heldda.com with your order number and reason for returning the item. We’ll provide the return instructions.

Once your return has been received and inspected, the refund will be issued to your original payment method within 5–7 business days.

Exchanges are accepted within 30 days of delivery, subject to availability.

Email support@heldda.com with:

• Your order number
  
• The item you received
  
• The item or color you would like instead
  

For change-of-mind exchanges, return shipping costs are the customer’s responsibility.

Once we receive and inspect the returned item, we’ll arrange your exchange.

If your order arrives damaged, defective, incorrect, or incomplete, contact support@heldda.com as soon as possible.

Please include:

• Your order number
  
• A clear photo or video showing the issue
  
• A brief description of the problem
  

Our team will review your request and arrange a replacement, refund, or another appropriate solution.

Check the following:

• Spelling: Enter the code exactly as shown.
  
• Expiration: Confirm that the offer is still valid.
  
• Usage limit: Some codes can only be used once per customer.
  
• Minimum purchase: Some discounts require a minimum order value.
  
• Offer restrictions: Certain codes cannot be combined with a Buy One, Get One Free offer.
  

To apply a code, add your items to the cart, proceed to checkout, enter the code in the discount field, and select Apply.

If you have already placed your order, email support@heldda.com with your order number and discount code. If the code is still valid, we’ll do our best to assist you.

If your tracking has stopped updating for an extended period, contact us at support@heldda.com.

We’ll investigate the shipment with the carrier. If the carrier confirms that the package is lost, we’ll arrange a replacement or another suitable solution.

Email: support@heldda.com

We respond within 24 to 48 hours, Monday to Friday.